Privacy Policy

This policy describes the personal data we collect, how it’s used and shared, and your choices regarding this data.

Effective date: April 20, 2020

I. Scope

This notice applies to users of SubContacts’ services anywhere in the world where our services are offered, including users of SubContacts’ apps, websites, features, or other services. It governs any data that is provided to or collected by our services. To the extent our services are not offered in a country, users in such countries shall be deemed to agree to the provisions herein to the extent the terms are allowed under the applicable law. 

SubContacts’ data practices are subject to applicable laws in the places where we operate. We engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us at info@subcontacts.com with any questions regarding our practices in a particular country or region.

II. Data that May Be Collected

SubContacts may collect (i) Data provided by users to SubContacts, such as during account creation; (ii) Data created during use of our services, such as location, app usage, and device data; (iii) Data from other sources, such as SubContacts partners, public databases, and third parties that use our services, including for example:  

  1. Data provided by users, includes for example, data when users create or update their SubContacts accounts. This data may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This data also includes license or insurance information of users, partners, and user settings. SubContacts may perform background checks and identity verification and collect background check and identity verification information for users who sign up to offer their services or users who seek to contract with users who offer such services. This data may include information such as license history, litigation history, or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on SubContacts’ behalf. SubContacts may also collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties. We may also collect information that users submit when they contact SubContacts customer support, provide feedback for other users, or otherwise contact SubContacts. This data may include feedback, photographs or other recordings collected by users.

  2. Data created and collected during use of our services may include location data (the precise or approximate location data from a user’s mobile device if enabled by the user to do so). SubContacts may collect this data when the SubContacts app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. Certain users may use the SubContacts apps without enabling SubContacts to collect location data from their mobile devices but doing so may affect some functionality available in the SubContacts apps. The location data collected from users will be linked to their account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation. SubContacts also may collect transaction information related to the use of our services, including the type of services requested or provided, order details, license information, date and time the service was provided, amount charged, services sought and/or offered, and payment method. If someone uses a promotion code that you provide, we may associate your name with that person. SubContacts may collect data about how users interact with our services, including for example, data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some instances, we may collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. SubContacts may also collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data. SubContacts communications data, including for example, data relating to users who communicate with each other and SubContacts through SubContacts’ mobile apps and websites which may include enabling users to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, SubContacts receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. SubContacts may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics. 

  3. Data from other sources that SubContacts collects may include user feedback (e.g., ratings, feedback, or compliments); data from users participating in a referral program; from users who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts; data from users or others providing information in connection with claims or disputes; data or information from SubContacts business partners through which users create or access their SubContacts account, such as payment providers, social media services, or apps or websites that use SubContacts’s APIs or whose APIs SubContacts uses; data from SubContacts business partners; data from SubContacts’s Vendors who help us verify users’ identity, background information, and eligibility to work, for regulatory, safety, and security purposes; from insurance providers; and data obtained from publicly available sources or through marketing service providers.

SubContacts may combine the data collected from these sources with other data in its possession.

III. Use of Data

SubContacts collects and uses data to enable reliable and convenient construction services, efficient personnel management, and other products and services. We also use the data we collect: to enhance the safety and security of our users and services; to make automated decisions relating to use of our services; for customer support; to maintain and improve its services, including personalization; for research and development; to enable communications between users; to send marketing and non-marketing communications to users; in connection with legal proceedings; or as required by law. SubContacts does not sell or share user personal data with third parties for their direct marketing, except with a user’s consent.

IV. Cookies and third-party technologies

SubContacts and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice. Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. SubContacts uses cookies and similar technologies for purposes such as authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

V. Data sharing and disclosure

Some of SubContacts’ products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners to help provide our service or conduct data processing on our behalf, with service providers and business partners, for legal reasons, or in connection with claims or disputes. SubContacts may share a user’s personal data for other reasons not listed in this notice if we notify the user and they consent to the sharing.

VI. Data Retention and Deletion

SubContacts retains user profile, transaction, and other personal data for as long as a user maintains their SubContacts account. SubContacts may retain certain user data after receiving an account deletion request if necessary (and only to the extent permitted by law), such as to comply with legal requirements.

Users may delete their account at any time by emailing info@subcontacts.com. Following such requests, SubContacts deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. In certain circumstances, SubContacts may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, SubContacts will delete the account as described above. SubContacts may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if SubContacts deactivates a user’s account because of unsafe behavior or security incidents, SubContacts may retain certain information about that account to prevent that user from opening a new SubContacts account in the future.

VII. Grounds for processing

We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of SubContacts’ legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent. Such grounds may vary depending on where our users are located, but generally include processing personal data: to provide requested services and features, for purposes of the legitimate interests of SubContacts or other parties, to fulfill SubContacts’ legal obligations, or with user consent.  

VIII. Choice and Transparency

SubContacts enables users to access and control the data that SubContacts collects, including through in-app settings, device permissions, in-app ratings pages, and marketing opt-outs. SubContacts also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that SubContacts restrict its processing of user personal data. To the extent such a request is not provided through a service, users may email info@subcontacts.com. 

Users may also opt out of receiving promotional emails from SubContacts at info@subcontacts.com. Users may also opt out of receiving emails and other messages from SubContacts by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for purchases or information about their account.

IX. Updates to this Notice

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the SubContacts apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users will be understood as consent to the updates to the extent permitted by law.

X. Contact Information for Privacy Questions

If you have questions about this policy, you can contact us at info@subcontacts.com.